Refund policy

We get it — sometimes a piece just isn't your vibe. You have 14 days from the date your order is delivered to request a return.

To be eligible, your item must be unused, undamaged, and in its original packaging with any tags still attached. We can't accept returns on items that show signs of wear or use.

To start a return, email us at hello@trinketsupply.com with your order number and the reason for the return. We'll send you instructions on where to send your package. Items sent back without first requesting a return won't be accepted.

Return shipping

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or we sent the wrong product. Original shipping charges are non-refundable. We recommend using a trackable shipping service — we can't be responsible for items lost in transit back to us.

Damaged, defective, or wrong items

Inspect your order as soon as it lands. If anything is damaged, defective, or not what you ordered, contact us at hello@trinketsupply.com within 7 days of delivery with photos, and we'll make it right with a replacement or full refund, including shipping.

Refunds

Once we receive and inspect your return, we'll email you to confirm whether your refund is approved. Approved refunds are issued to your original payment method within 10 business days. It may take additional time for your bank or card issuer to post the refund.

If more than 15 business days have passed since we approved your refund and you still haven't received it, email hello@trinketsupply.com.

Exchanges

The fastest way to get the piece you want is to return the original item and place a new order once your return is accepted.